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"FAQ" Tab
This tab contains a searchable FAQ knowledgebase.
Open "Search" tab to search the FAQ knowledgebase for answers. Search results are sorted.
Open "Browse" tab to browse through all the answers in the FAQ knowledgebase. Answers are conveniently grouped by products.
Follow the "subject" link to open answer details.
"Ask a Question" Tab
If you were unable to find the answer you needed in our FAQ knowledgebase, or if you have a request, here is the place to submit your question or request to our customer support specialists. First time users will have to register in order to create a new account (choose login name and password). The system will keep all customers’ accounts secure and separate.
"My Stuff" Tab
Open this tab to access your personal account information.
Only registered users are able to login.
Open "Questions" tab to browse and search through your own questions or requests.
You may review and update your request details by following the "summary" link.
"Profile" tab allows updating your email address and login information.

Welcome to Timeware customer service portal

Please use this web-based system to communicate with us. It helps us provide you with faster service and it allows you to keep an archive of all communication between you and our support team.

When a support request is submitted on the web site, an email is instantly sent to the appropriate consultant. The consultant then responds to the request via the website, and an email message is automatically sent to you, notifying you that your request has been updated.

As the discussion with the consultant progresses, each entry is logged, providing a history of steps taken to resolve the issue or answer your question. If you are out of the office for a day, another staff member from your organization can easily get up to speed on the issue by reading the discussion history, and then work with our consultant to reach a solution.

Of course, each of our client's support requests are completely confidential.

Thank you for choosing Timeware